Driving Excellence with PanTerra Networks
We have positioned PanTerra Networks and the number of SMB customers. For those that adopted the solution, they have been very pleased …
Starting at $12.95 per month per seat
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What is PanTerra Networks?
PanTerra is a provider of unified cloud-based services for communications, enterprise file sharing and mobility solutions for mid-market enterprises (MME), headquartered in Santa Clara. The Company's Streams service provides - Unified Communications and SmartBox - Communications-Enabled Content Management solutions which…
Recent Reviews
How PanTerra Networks Differs From Its Competitors
Awards
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Pricing
Business Basic
$17.95
Cloud
per month per seat
Business Plus
$24.95
Cloud
per month per seat
Professional
$29.95
Cloud
per month per seat
Entry-level set up fee?
- Setup fee optionalOptional
For the latest information on pricing, visithttps://panterrastreams.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $12.95 per month per seat
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is PanTerra Networks?
Streams by PanTerra Networks offers unified communications features with live support
Supported in-house with no customer support phone scripts, call run-arounds, or support ticket juggling, users get 30-second live support from stateside technicians. Additionally:
PanTerra Data centers are redundant at every level to ensure 99.999% uptime.
Technical safeguards including Multi-factor Authentication to access controls, supporting compliance under the most rigorous mandates.
The PanTerra solution is supported through instant messages, by phone (simply dial 611 from any phone), desk share, or by email. Additionally, the vendor offers unlimited training for key team members for users who prefer to develop internal training and support resources.
Equipped for privacy, built for sensitive data
PanTerra's unified communications cloud boasts compliance with rigorous requirements for data protection. The Streams unified communication solution was built for Health Insurance Portability and Accountability Act (HIPAA) as well as the Health Information Technology for Economic and Clinical Health Act (HITECH), delivering the most secure unified cloud service in the industry.
Streams plays nice with existing technology
Write custom scripts with AppDesigner for customization, with popular open-API CRMs, SSOs, email clients, etc.
Four pricing tiers to fit any enterprise need
Available with pricing bundles as low as $13.95 per seat (with a 30% off discount available on request).
Managed cloud hosting
PanTerra's communications and collaboration platform is built and managed 100% in-house.
PanTerra Networks Features
Unified Communications Platform and Collaboration Features
- Supported: Team messaging
Additional Features
- Supported: cloud PBX
- Supported: integrated softphone
- Supported: mobile app
- Supported: call center
- Supported: video/screenshare conferencing
- Supported: cloud storage & file sync/share
- Supported: business analytics
PanTerra Networks Screenshots
PanTerra Networks Videos
Getting Started with PanTerra Streams Business Phone Systems
Rethinking Organizational Comms Post-2020
PanTerra Networks Integrations
PanTerra Networks Competitors
PanTerra Networks Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Countries | United States, Canada |
| Supported Languages | English |
PanTerra Networks Downloadables
Frequently Asked Questions
PanTerra is a provider of unified cloud-based services for communications, enterprise file sharing and mobility solutions for mid-market enterprises (MME), headquartered in Santa Clara. The Company's Streams service provides - Unified Communications and SmartBox - Communications-Enabled Content Management solutions which are delivered securely from the cloud through a browser-based client as well as mobile apps for smartphones and tablets, are designed to eliminate any on-premises deployed hardware or software.
PanTerra Networks starts at $12.95.
Reviewers rate Hosted PBX and Online Fax highest, with a score of 9.1.
The most common users of PanTerra Networks are from Small Businesses (1-50 employees).
PanTerra Networks Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 40% |
| Mid-Size Companies (51-500 employees) | 50% |
| Enterprises (more than 500 employees) | 10% |
Comparisons
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Reviews and Ratings
(94)Attribute Ratings
Reviews
(1-25 of 28)Companies can't remove reviews or game the system. Here's why
March 04, 2024
This Review is a Ringer
We use PanTerra Streams for external and internal communications. It has the ability to have different phones for different departments. We use PanTerra Streams to communicate with clients and the outside world. It is a convenient service because we have multiple phone numbers but we have an option of having all of the phones ring at once, no matter what number is being called in case someone is unavailable to answer their line.
- Ring
- Internal communications
- Voicemail to email
- The number we dial out for each phone is different from the phone number people called and I don't know how to fix that.
- Assigning hunt groups
- Accessing voicemails through the app
February 16, 2024
PanTerra Networks is an affordable option.
I use PanTerra Networks as a small business with a warehouse requiring several phone lines for the front and back. Employee access in the warehouse and in the front office.
- Provides good phone service
- Voicemail notification is great
February 13, 2024
Satisfied Customer
We use PanTerra as a VoIP system for our medical practice. Currently, we have about 50 users both overseas and locally. It is used for inbound and outbound calls. Obviously, calls are transferred by the users to others as well.
- I believe that we have very infrequent outages compared to other companies
- Support is quite accessible
- Sales is usually available when needed.
- Balance of soft and desk phones is seamless
- When a desk phone is put on Do not disturb or someone in a call flow logs out, the entire call flow is disrupted which is mind boggling to me.
- Phones do go down once in a while
- Auto attendant services can maybe use some improvement
February 13, 2024
PanTerra Provides Excellent VOIP Solutions
Score 10 out of 10
Vetted Review
Verified User
We replaced a Vertical VOIP server that was hosted on-site. Researching the alternatives to Vertical, we looked at Ubiquity, RingCental, and PanTerra. Our VOIP solution needed to provide service to 14 locations and just over 100 desktop phones, 20 wireless phones, and 10 ATAs. PanTerra provided the most features at the best price. The main feature we needed was an app that worked with the phones. PanTerra Streams works perfectly for our needs.
- Streams App
- Simple deployment
- Easy management
- Trunking could be easier
- Teams integration
- None other
January 03, 2024
PanTerra Networks A+
It is our primary phone system. We use it in a call center capacity.
- Call quality
- Customer service
- providing quality equipment
- Best onboarding I have ever experienced.
- There are some small issues when dealing with managed firewalls
- it would be nice if there was a way to organize the text app better.
October 24, 2023
PanTerra Streams works and is worth the money.
The need for communication inside the physical office and in remoted locations. This system allows an employee to use the system on a personal cell phone without having to expose personal phone numbers.
- Customer Service
- Notification of Issues
- Providing Service
- Additional online troubleshooting guides
February 23, 2023
Expensive for the Features Offered
We used PanTerra as our phone conference system in a law office. It is needed to efficiently communicate with lawyers in the firm and manage incoming phone calls/messages.
- Voicemail
- Phone Conferencing
- Communication
- Price
- Phone Conferencing
- Voicemail Management
February 20, 2023
Still onboarding
Cell phone users were having difficulty getting calls through. Our previous equipment was over 15 years old
- Connections
- Responding to questions/concerns quickly
- Phone equipment sent timely with online and phone setup support
- Training on use of features
- Understanding the complex billing document
February 20, 2023
Riding the Current - A Review of Panterra Streams
Panterra has been a game-changer for our company. We made the switch from a more expensive and unreliable provider, and it was one of the best decisions we've ever made. Jonathan Polanco from Panterra Streams was exceptional in helping us transition to their service. He secured us a much more affordable plan and was incredibly patient with us during the process, which involved some complicated internal approvals. We're absolutely thrilled with the service we receive from Panterra. It's important to note that Panterra's VOIP system is highly advanced, with an impressive range of features that may initially seem overwhelming. However, once you get the hang of it, it provides unprecedented flexibility for your phone systems. Onboarding was a breeze, thanks to Brian Meuse and the rest of the onboarding team who expertly guided us through the process. Panterra's software is continually updated, and their support is lightning-fast - we're never left waiting. We're overjoyed that we switched to Panterra, and we highly recommend them to companies of any size. We have no doubt that they'll soon be the leaders of this industry. Thank you, Panterra, for everything!
- Support
- Robust Features
- Timely Setup
- Call Reporting
- Adding 'group voicemails' to the UI
February 20, 2023
PanTerra works for us
We use PanTerra's VOIP for all of our telephone communications including customer service. Their system provides us with inbound call handling through the use of schedules for open hours during business days and varying messages for times we are closed. Also nice to have the software direct call forwarding and customer and vendor messaging.
- Cost effective solution
- Less complex software than other systems
- Responsive customer support
- Software is not as customer friendly as other similar providers
- Some simple processes are overly complex
- Billing is confusing
February 13, 2023
Excellent Service at a Fraction of the Price.
We use Streams for our VoIP system. Text messaging, direct intercompany messaging, and the phone app are our favorite features this system offers.
- Customer Service.
- Customer Support.
- Ease of Use.
- The fax feature is a bit cumbersome. Oftentimes we have more than one document to send in a transmission, and this system does not have the capability to add more than one attachment to a fax. Combining all branches into one document is time-consuming.
February 11, 2023
Panterra Streams makes the process easy
We use the phone system and streams app for users in the office and to work from home. It allows us to send calls to user cell phones or to take their office phone home with them. We also have a paging adapter set up to page office phone and the warehouse intercom system
- Routing of calls
- Easy access to voicemail messages on cell phone or email
- User interface is easy to use
- Admin console is easy to use
- At this time I have no issues that I need any improvement or additional functionality for
February 09, 2023
PanTerra Streams a 7 years review
I've been using PanTerra for several years now to manage all of our office phones through their cloud PBX system and I'm impressed with the results. The platform is user-friendly and intuitive, making it easy to set up and manage our phones. The cloud-based nature of the system allows us to access our phone system from anywhere, providing us with the flexibility to work from home or on the go. One of my favorite features of PanTerra is the integration with other tools such as Google G Suite and Microsoft Office 365. This makes it easy to manage my contacts, emails, and calendars, all from one place. The video conferencing is another standout feature, providing us with a seamless and efficient way to communicate with clients and colleagues. Overall, I highly recommend PanTerra for anyone looking for a comprehensive and reliable cloud-based phone system. The customer support has been excellent, and I've had no issues with the platform thus far. I believe it's a great investment for any organization looking to streamline their communication and increase productivity.
- Reliability/uptime
- Customer service
- Price
- The contact directories are hard to customize
- More documentation for customizing the platforms streamlets
February 09, 2023
Buyer Beware
PanTerra is our phone and fax system
- support
- product
- service
- issues with robo calls
- not enough memory for blocking calls
- Voicemails and faxes going to junk folders
February 09, 2023
Great value and customer service
We enjoy the freedom and flexibility with Streams. It allows us to interoffice communicate which is super important. We also love the ability to call or text or video conference our clients. They are also great with customer service.
- Customer Service
- Meeting our needs as a customer
- Flexibility
- Ease of Set up
- We have had trouble with the video conferencing aspect of this product and sometimes have to use another service
February 08, 2023
PanTerra is great in the digital phone world.
I use PanTerra Streams on a daily basis to reach out to clients and do business. We use it from individual phones to our Call Center support lines. We have been using their Streams softphones for more than 5+ years.
- Their tech support is fast and very knowledgeable.
- They are willing to reach out and go beyond with their development.
- We have had very little down time with Panterra.
- Their Streams Softphone is good but could use some tweaking to make it better.
February 08, 2023
PanTerra can you hear me!
As a customer we use PanTerra Streams to improve communication and collaboration between departments, streamline processes, and ensure that all city information is organized and easily accessible. PanTerra Streams can address business problems such as poor communication between departments. Since using this product it has helped our city improve efficiency, reduce confusion, and ensure that all employees have access to the information they need to do their job effectively.
- Phone System management
- Voicemail menu and recording
- User management and UI
- Changing User Names
- Creating groups
- Streamline settings/options
February 07, 2023
Great Company with as Many or as Few Options as You Choose
We were with another VOIP provider that was charging us an exorbitant amount of money for services we never used. We were so glad to find that PanTerra Streams offers packages with only the features that we need and will use for A LOT less money per month. We have had the service for approximately a year and have not had any issues at all. We are completely satisfied customers. I have recommended it to others and will continue to do so.
- Easy to use
- No unused features
- Only pay for what we use
- Perhaps continue to improve the desktop app
February 02, 2023
Sometimes too technical for a non-technical person
We have several office lines and 3 different companies. We each have our own line in/out. We make 100's of outbound calls daily. The only issue we have ever had is setting up groups and phone options for customers; we have yet to figure it out. The information is on the website, but it is written for people with an understanding of how the technology works, not very user friendly for those who are not tech savvy. setting up and/or changing users is also pretty difficult and requires a call to customer service for help. Onboarding and customer support is always wonderful when we do reach out. The dashboard is great to view activity from all lines and to make sure things are working correctly.
- The onboarding support is phenomenal. Handholding and explaining was perfect
- Real time status on all lines and users
- Hardware has never had any issues
- The streams website is very hard to navigate regarding user names and roles
- Setting up group voicemails and phone options is very hard to understand
- The tutorials on the website or not easy to understand
January 31, 2023
Great Support and Reliability Makes This a Great Product
We use Streams as our VOIP system, replacing a previous product from a competitor. The primary reason we switched is the ability to implement a call rotation. We have configured our system such that it rings one primary phone, then adds in multiple phones, before ringing all phones. We desire to have a live answer on all calls rather than an auto attendant, which is why the call rotation was needed.
- Call quality has never been an issue that I can recall even once.
- We love the integration with our Outlook presence through SmartBox. We integrate with Teams, and so the ability for it to change status when on a call makes it much easier on our team.
- Voicemail to e-mail integration was a must for us, and that works to a T.
- The call rotation is limited to only three hunt groups. We had hoped to add more.
- The system we had come from allowed us to distribute SMS texts to the primary number to all users. This one lacks that capability.
January 31, 2023
An excellent-value IP-based phone solution for remote teams, offering reliable customer service
Panterra Streams is our IP phone service provider, addressing the communication needs of our team spread out across three states and several countries.
- Secure IP-based phone system that offers flexibility for remote employees
- Customer service that supports our team well
- Phone app has significant delays and issues when transferring calls
- back-end can be complicated -- although it is powerful -- but that is mitigated by excellent customer service
January 26, 2023
We love Panterra!
Panterra is our communication system between 2 locations and intraoffice and of course to our customers and vendors. We have 28 extensions, a paging system and a FAX machine that have all been integrated by Panterra. We are able to customize who can call internationally to control costs. Easily transfer calls between personnel and conduct conference calls.
- Attended or un-attended answering of incoming calls
- Transfer calls to appropriate person
- Integrates with cell phones for always available
- Keeps a log of phone calls
- Allows me to use messaging on my phone system and desktop
- Allows me to manage user accounts
- If I had any complaint it might be that the admin requires some technical ability. If we don't use it regularly, we forget how to edit accounts. If it could be designed more user friendly to people that are not phone terminology savvy, it would be helpful
We use PanTerra Streams for all our inbound and outbound calls and online meetings with video. We use the smart box feature to securely store files and allow teams to have access to information. In addition, we use the SMS features for quick conversations with clients that don't require an extended phone call.
- Setup and maintenance is super easy.
- Phone quality is superb.
- Support is awesome and 24x7!
- In my opinion, after hours support should be English-speaking and USA-based.
- Onboarding specialists sometimes don't follow through from start to finish.
- Billing is difficult to work with on occasions.
January 26, 2023
VOIP that saves the day! Transparent and Reliable Panterra
We use streams interface as a tool to communicate as a team within the office and with our customers outside of the office via text. Since our customers are companies that manufacture parts they are often busy and do not have time to speak on the phone. With the world relying on text being the main form of communication now, this has made keeping in contact with our customers much easier. Making changes to our system has been a breeze as well with the admin portal being available. Customer support is hardly needed, but when we need them, they are prompt to take care of any issues via chat in the streams interface,
- Internal/External Communications
- Customer Support
- Ease of system use
- Good IP phone service, no dropped calls, maintenance is always done to not interrupt our work day
- Being able to navigate creating a custom team and manage it
- Removing old conversations that are no longer needed. It is not an option
- Service sometimes is not the best using the app, but is functional still
January 25, 2023
PanTerra Streams streamlines business functions.
We use PanTerra Streams on multiple floors of our 22-story building. We needed a company to provide a system that would migrate into our everyday business, and we found it. We a very happy with the cellphone aspect. I can answer my office phone from anywhere cell service will allow. The Admin portal on the desktop makes it very easy to change certain settings when someone leaves or is hired into the company. Overall, we are very happy with the decision.
- Cellphone integration.
- Interoffice Chat.
- Multimedia team messaging.
- I have not had an issue with something not working.